HaWuHaWu Help Center
Your guide to the ultimate Otaku & Gamer bedding experience.
🛌 Product & Standards
What standards do your bedding sets support?
Our 3-piece and 4-piece sets are expertly tailored to match international sizing standards, including:
- United States & Canada (Twin, Full, Queen, King)
- United Kingdom & Germany (Single, Double, King, Super King)
- Australia (Single, Double, Queen, King)
- Japan (Single, Semi-Double, Double, Queen)
My country (Italy, Spain, etc.) is not listed. What should I choose?
Don't worry! **HaWuHaWu** ships globally to every country and island. If your country is not specifically listed in the options:
- Please refer to our International (Universal) size category in the Size Guide.
- These options use standard **Metric (cm)** measurements used across most of Europe and the world.
- Select the International size that best matches your duvet cover dimensions.
Why do you provide Flat Sheets instead of Fitted Sheets?
To ensure 100% compatibility for our global community, we include a premium Global-Fit Flat Sheet in every set. This benefits you because:
- Universal Compatibility: Mattress depths vary by country. A flat sheet fits any mattress height perfectly, whereas a fitted sheet may be too shallow.
- Zero Sizing Errors: It eliminates the "too-tight" fit issues, ensuring your gear is always usable regardless of mattress model.
- Elegant Look: Flat sheets provide a professional drape that showcases our high-definition artwork beautifully.
💳 Payment & Security
What payment methods are supported?
We support a variety of secure global payment options: PayPal, Google Pay, Apple Pay, and Major Credit Cards (Visa, Mastercard, American Express).
🔄 Returns & Refunds
What is your return policy?
Since every bedding set is made-to-order specifically for you, we cannot accept physical returns.
What if I am unsatisfied with my order?
If you are not satisfied with the product quality, we offer a 30% refund of the product's value.
Please note: Shipping costs are non-refundable. These fees are paid to third-party logistics providers who do not refund the cost once the journey has begun.
Please note: Shipping costs are non-refundable. These fees are paid to third-party logistics providers who do not refund the cost once the journey has begun.
🚀 Shipping & Customs
Will I be charged for customs or import duties?
No. We provide a seamless Door-to-Door Delivery service. **HaWuHaWu** handles the logistics so you won't be charged extra customs duties at your doorstep. For most orders, the customs fee is $0.
Do you ship to my country?
Yes! **HaWuHaWu** supports global shipping to **every country and island** on the map. From major cities to remote islands, we deliver your loot directly to your door.
How long does shipping take?
- Crafting Time: 2-5 business days.
- Fast Travel Express: 5-15 business days.
- Standard Summoning: 7-25 business days.
